Shipping & Returns

Shipping Policy

Our standard delivery charge will be charged at £3.99* and sent via Royal Mail 

for delivery within 3-5 business days.

Return & Exchange Policy

If you are not entirely satisfied with your purchase, we are here to help.

Returns & Damages*

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

If an item is delivered damaged then photographic evidence needs to be provided.

Face Coverings

Face coverings are non-returnable for hygiene reasons.

Sale items

Sale items cannot be refunded unless faulty or damaged.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item

Please email us and we will be in contact of how to return.

Contact Us

You can also contact a member of the team by emailing us at imaginariumway@gmail.com if you have any questions about how to return items.